If you have questions or concerns about our policies, you can reach me at [email protected].
HumanFirst supports care providers and clinical researchers to identify connected sensor technologies that are high quality, effective, safe, and that can be used at home. Using our software, our customers gain access to resources, evaluation criteria, and key information on evidence, security, data rights, utility and usability, and cost as well as availability.
Your "personal information" is any information about you that could, alone or together with other information, personally identify you or otherwise be reasonably linked or connected with you. Information such as a username and password, an email address, a real name, and an Internet protocol (IP) address are examples of "User Personal Information."
We collect information about you through a few different channels, including:
Information You Give Us. For example, we ask you to tell us your name, email address, demographic information (such as your occupation), company affiliation, username and password.
Information We Get From Others. Certain features of our site — such as scheduling meetings with you — are facilitated by outside third parties. If you register for an online event, you may be sent to a third party website to register, and we will obtain information from that website in order to process your registration. In addition, if your employer purchases a subscription for you to use our product, your employer may provide us with your contact information or employment information.
Information We Collect in the Background. As further described below, we automatically collect information from cookies (such as cookie ID and settings) to keep you logged in, to remember your preferences, to identify you and your device and to understand what works on our site and what doesn't work so you get the best experience.
HumanFirst does not purchase or receive your personal information from third-party data brokers.
HumanFirst.com is intended for users aged 18 or older. If you are under age 18 and you are using our site: we agree that health technology is very interesting and exciting but our site is not meant for you. If you are the parent or guardian of an individual under age 18 and believe they have provided us with their personal information, please contact us to have it deleted.
The following are examples of how we may use your personal information; this is not an exhaustive list. In each example, the types of information we use are user data and usage data.
We are selective in which third party analytics services we use, starting with reviewing their privacy policies like you are doing here. We disclose the names of vendors we work with, the type of information they might receive, and the service they provide in this list of data processors and cookie providers.
The following are examples of how we may use your personal information; this is not an exhaustive list.
In most cases, users' paid accounts for HumanFirst are paid for by employers that contract with us. We may share information about you with employers to facilitate collaboration between employees and to maximize what you and your team get out of our product. We may share information such as your name, team name, profile picture, and email address with other users from your organization.
We may share your personal information for legal, protection, and safety purposes, such as:
Our service providers help us run our site smoothly; for them to provide their service, we may need to share your personal information. We disclose the names of vendors we work with, the type of information they might receive, and the service they provide in this list of data processors and cookie providers.
Your Personal Information does not include aggregated, non-personally identifying information that does not identify you or cannot otherwise be reasonably linked or connected with you. We may use such aggregated, non-personally identifying information to operate, analyze, improve, and optimize our Website and Service. We may also display on our website insights based on aggregated information, such as how our site is used, or measures and products that are most commonly visited by our users.
We retain your personal information for as long as your account is active or as needed to provide you services; that duration can vary based on the context. How long we retain your information may be determined by:
If you have a request regarding your personal information, please contact us. You also have additional options to opt-out of having your information used.
We encourage you to use Intercom as an easy way to reach out to your HumanFirst customer rep. This is often the quickest and easiest way to reach us. Using Intercom to interact with us is your choice. If you prefer not to use Intercom, you may also reach your customer rep via email.
Intercom makes it possible for you to screen share with us so we can help you as if we were in the room with you. You choose when to share your screen with us; we do not use this without your permission.
We work hard to protect HumanFirst and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We maintain industry standard security measures to protect sensitive data, retain security experts on our advisory board, participate in security conferences, and routinely update our program.
Nevertheless, we cannot anticipate every potential security issue so we have response plans in place and invite reports from individuals who believe they have found a security issue through our Coordinated Vulnerability Disclosure Policy. If you have questions or concerns, contact us at [email protected]
We will maintain a Change Log to make it easier for you to see and understand changes we make to our policy.
548 Market Street
San Francisco, CA 94104-5401