Privacy & Data Rights

Welcome

Hello and welcome to HumanFirst. The fact that you are reading this welcome note on our Privacy Policy page suggests that you care about what happens with your data. So do I. And so does HumanFirst. We believe that people like you should be able to use connected sensor technologies to improve your health without losing the fundamental right to have your data used fairly. We think this should apply across the board, including for our own website and products. We're glad you're here and reading our Privacy Policy. We're proud of our commitment to transparency and responsibility in how we collect and use data.

If you have questions or concerns about our policies, you can reach me at privacy@gohumanfirst.com.

Resources

Overview

HumanFirst supports care providers and clinical researchers to identify connected sensor technologies that are high quality, effective, safe, and that can be used at home. Using our software, our customers gain access to resources, evaluation criteria, and key information on evidence, security, data rights, utility and usability, and cost as well as availability.

To make this privacy policy easy to read, we’ve prepared a quick summary ahead of the full policy, which goes into more details.

The quick summary

We use your personal information as this Privacy Policy describes. No matter where you are, where you live, or what your citizenship is, we provide the same high standard of privacy protection to all our users, regardless of their country of origin or location.

The quick summary of this privacy policy doesn’t tell you everything, so please read on for more details. Legally, the text starting with "HumanFirst Privacy Policy" supersedes the information in this quick summary. This section serves as a plain English explanation of our privacy practices.

Section
What can you find there?
What information HumanFirst does not collect about you
We don’t knowingly collect information from children under 18. We don’t purchase or receive your personal information from third-party data brokers.
How HumanFirst uses your information
We may use your information to make our site easier for you to use, to communicate with you, for security and compliance purposes, and to improve our website.
How HumanFirst shares the information we collect about you
We share your information with third parties in very limited circumstances, such as: with our service providers, for security purposes, or to comply with our legal obligations. You can see a list of the service providers that access your information.

We may share or sell your information if there is a change of control or sale of corporate entities or business units. We commit to letting you know in advance if this will occur and we will give you the opportunity to have your personal information removed.
How long we store your personal data and how you can access and control the information we collect
We retain your personal information for as long as your account is active or as needed to provide you services. We provide ways for you to access, alter, or delete your personal information.
Our use of cookies and tracking
We use cookies and tracking only to provide, secure, and improve our website. In this section of the privacy policy, we offer additional details about how we use cookies in order to be fully transparent. We maintain this list of cookie providers that we use.
How we communicate with you about our privacy policy
We notify you of material changes to this Privacy Policy 30 days before any such changes become effective. We will communicate with you by email. You may also track changes in our Change Log. You can communicate with us about our privacy policy through either email or via our mailing address.
License
This Privacy Policy is licensed under the Creative Commons Zero license.
Contacting HumanFirst
Feel free to contact us if you have questions about our Privacy Policy.

HumanFirst Privacy Policy

What information HumanFirst collects about you

Your "personal information" is any information about you that could, alone or together with other information, personally identify you or otherwise be reasonably linked or connected with you. Information such as a username and password, an email address, a real name, and an Internet protocol (IP) address are examples of "User Personal Information."

We collect information about you through a few different channels, including:

Information You Give Us. For example, we ask you to tell us your‎ name, email address, demographic information (such as your occupation), company affiliation, username and password.

Information We Get From Others. Certain features of our site — such as scheduling meetings with you — are facilitated by outside third parties. If you register for an online event, you may be sent to a third party website to register, and we will obtain information from that website in order to process your registration. In addition, if your employer purchases a subscription for you to use our product, your employer may provide us with your contact information or employment information.

Information We Collect in the Background. As further described below, we automatically collect information from cookies (such as cookie ID and settings) to keep you logged in, to remember your preferences, to identify you and your device and to understand what works on our site and what doesn't work so you get the best experience.

What information HumanFirst does not collect about you

HumanFirst does not purchase or receive your personal information from third-party data brokers.

HumanFirst.com is intended for users aged 18 or older. If you are under age 18 and you are using our site: we agree that health technology is very interesting and exciting but our site is not meant for you. If you are the parent or guardian of an individual under age 18 and believe they have provided us with their personal information, please contact us to have it deleted.

How HumanFirst uses your personal information

The following are examples of how we may use your personal information; this is not an exhaustive list. In each example, the types of information we use are user data and usage data.

Description of how we use your personal information
Legal basis for this use of your personal information
Deliver products and services you request
  • Legitimate interest to respond to your requests and inquiries for ongoing business administration; or
  • Performance of a contract
Provide customer service, such as communicating with you and addressing issues you may be having on our site
  • Legitimate interest to respond to your requests and inquiries for ongoing business administration; or
  • Performance of a contract
Operate, maintain, monitor for errors or bugs on our site, and improve our product, products, and services
  • Legitimate interest in providing and improving our product
  • Performance of a contract; or
  • With your consent
Communicate to you updates to our product, upcoming webinars, and information that we think may be of interest to you
  • Legitimate interest in marketing to you any updates to our product and upcoming webinars to increase product engagement;
  • Performance of a contract; or
  • With your consent
Send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
  • Legitimate interest to manage our business including to maintain ongoing operations and to improve and strengthen our operations; or
  • Performance of a contract
Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity on our Site or with our products or events
  • Legitimate interest to manage our business including to maintain ongoing operations and to improve and strengthen our operations; or
  • Legal obligation

Our use of cookies and tracking

“Cookies” are small text files that websites often store on computer hard drives or mobile devices of visitors. We may use both “session cookies'' (which expire once you close your web browser) and “persistent cookies'' (which stay on your computer until you delete them). When you visit our main website on GoHumanFirst.com, you can choose to opt-in to the use of cookies. By logging into your account, you are agreeing that we can place these types of cookies on your computer or device. You do have the option to disable your browser or device’s ability to accept these cookies, but doing so would reduce the quality of your experience by blocking valuable features of the HumanFirst product that are available to other users, some of which are described below.

We use cookies and tracking tools to provide, secure, and improve our product for you. For example, to:

  • help you to use our site without having to log in every time;
  • remember choices you made in prior sessions so you do not need to repeat them;
  • keep track of your progress through the measure and technology selection timeline;
  • understand how you use our product in order to perform our contract with you or your employer;
  • identify your device for security purposes;
  • develop an understanding of how our website is being used, which pages may be working as intended, and which pages may have room for improvement;
  • learn your computer operating system type, browser type, and browser language, in order to understand system settings that could inform how we design our site; or
  • understand which sites may have led you to our site.

We are selective in which third party analytics services we use, starting with reviewing their privacy policies like you are doing here. We disclose the names of vendors we work with, the type of information they might receive, and the service they provide in this list of data processors and cookie providers.

How HumanFirst shares the information we collect about you

HumanFirst is committed to protecting your personal information by limiting any sharing of your personal information to only those who have a legitimate need to know. We collect very little personal information about you and do not consider any of it to be more sensitive than others. If we start collecting sensitive data and limit sharing it differently, we will update our privacy policy and reflect the change in our Change Log.

The following are examples of how we may use your personal information; this is not an exhaustive list.

Categories of recipients
Reason for sharing
Organizations with whom we contract

In most cases, users' paid accounts for HumanFirst are paid for by employers that contract with us. We may share information about you with employers to facilitate collaboration between employees and to maximize what you and your team get out of our product. We may share information such as your name, team name, profile picture, and email address with other users from your organization.

  • Performance of a contract
Law enforcement and data protection authorities

We may share your personal information for legal, protection, and safety purposes, such as:

  • to comply with laws;
  • to respond to lawful requests and legal processes;
  • to protect the rights and property of HumanFirst, our agents and customers. This includes enforcing our agreements, policies, and terms of use; or
  • in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
Service providers

Our service providers help us run our site smoothly; for them to provide their service, we may need to share your personal information. We disclose the names of vendors we work with, the type of information they might receive, and the service they provide in this list of data processors and cookie providers.

Potential purchaser of our business
We may be required to share your personal information if we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, acquisition, or bankruptcy transaction or proceeding. If this were to occur, we intend to notify you in advance with your options to control your data before any deal affecting your personal information is finalized.

Your Personal Information does not include aggregated, non-personally identifying information that does not identify you or cannot otherwise be reasonably linked or connected with you. We may use such aggregated, non-personally identifying information to operate, analyze, improve, and optimize our Website and Service. We may also display on our website insights based on aggregated information, such as how our site is used, or measures and products that are most commonly visited by our users.

How long we store personal data and how you can access and control the information we collect

We retain your personal information for as long as your account is active or as needed to provide you services; that duration can vary based on the context. How long we retain your information may be determined by:

  • how long your personal information is needed to provide our services and operate our business;
  • the type of personal information collected; and
  • whether we are subject to a legal, contractual or similar obligation to retain the personal information (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).

If you have a request regarding your personal information, please contact us. You also have additional options to opt-out of having your information used.

Category
How to opt out
Cookies

We or our service providers may collect tracking information through cookies. When you visit our main website, you can choose to opt-in to the use of cookies.

By logging into your account, you are agreeing that we can place these types of cookies on your computer or device. You can disable those cookies from your browser or use tools such as uBlock Origin or the Google Analytics opt-out browser add-on, which is available at https://tools.google.com/dlpage/gaoptout. The Help function on most browsers contains information on how you can set your browser to notify you before accepting cookies or can disable them entirely. As a reminder, although you do have the option to block the cookies, doing so can impact your experience using our product. Please see our explanation of why we use cookies to learn more.

Chat widget

We encourage you to use Intercom as an easy way to reach out to your HumanFirst customer rep. This is often the quickest and easiest way to reach us. Using Intercom to interact with us is your choice. If you prefer not to use Intercom, you may also reach your customer rep via email.

Intercom makes it possible for you to screen share with us so we can help you as if we were in the room with you. You choose when to share your screen with us; we do not use this without your permission.

Marketing emails
We use what is referred to as "marketing emails" to deliver our service to you, such as letting you know about: updates to our product, regulatory changes that could affect your use of health technology, and upcoming webinars. When you register with HumanFirst, you are enrolled in our mailing list with the ability to opt-out. You can also opt-out at any time by following the instructions in our marketing emails. Opting-out of marketing emails will not affect your receipt of non-marketing emails such as emails about your accounts and our business dealings with you.

How HumanFirst secures your information

We work hard to protect HumanFirst and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We maintain industry standard security measures to protect sensitive data, retain security experts on our advisory board, participate in security conferences, and routinely update our program.

Nevertheless, we cannot anticipate every potential security issue so we have response plans in place and invite reports from individuals who believe they have found a security issue through our Coordinated Vulnerability Disclosure Policy. If you have questions or concerns, contact us at security@gohumanfirst.com.

Our privacy policy does not apply to third party sites

Our website contains hyperlinks and pointers to internet sites maintained by third parties. For example, we include hyperlinks to the privacy policies of products listed in our database and links to journal articles hosted by publishers. You should be aware that, once you leave our site, we do not control, operate or endorse in any respect information, products or services provided by third parties. Many third parties have their own privacy policies that differ from ours. This privacy policy only covers our website and does not cover any other third parties. While we make every effort to keep your information secure, we do not control the policies of other parties.

How we communicate with you about our privacy policy

HumanFirst may change our Privacy Policy from time to time; most changes are likely to be minor. We will provide notification to registered account holders of material changes to this Privacy Policy through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your HumanFirst Labs account.

We will maintain a Change Log to make it easier for you to see and understand changes we make to our policy.

Change Log

Date of update
Summary of changes
March 25, 2021
Revised the entire Privacy Policy to be more readable and transparent. We removed Cohere as one of our third party APIs because we no longer use the API. Other than removing Cohere from our site, we did not change any data practices, only how we described them.

License

This Privacy Policy is licensed under this Creative Commons Zero license.

Contacting HumanFirst

We welcome your comments or questions about this privacy policy. You are welcome to email us at privacy@gohumanfirst.com and you can also send mail to:

HumanFirst, Inc
548 Market Street
PMB 82305
San Francisco, CA 94104-5401